Legal

Refund Policy

Buyer protection built into every purchase — so you never pay for something you didn't receive.

gbp.gg protects every order against non-delivery and misrepresentation. If something goes wrong, you can open a dispute and, when eligible, receive a full refund.

1. When you're eligible for a refund

Non-delivery: The seller failed to deliver within the promised timeframe and hasn't responded to messages.
Misrepresentation: The product materially differs from the listing (wrong tier, missing content, broken at delivery).
Unauthorised purchase: Your account was charged without your consent (contact us immediately).

2. When refunds are not available

Digital goods that were delivered as described are generally non-refundable once consumed, activated, or transferred. Buyer's remorse, account bans caused by buyer misuse after delivery, or violations of the seller's terms are not grounds for a refund.

3. How to open a dispute

  1. Step 1. Message the seller from your order page and give them a reasonable chance to resolve the issue.
  2. Step 2. If unresolved within 24 hours, contact support from your account dashboard with your order ID and evidence.
  3. Step 3. We review within 48 hours. Approved refunds are returned to your original payment method within 5–10 business days.

4. Need help?

Email [email protected] or reach us through the in-app chat. We typically reply within a few hours.

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